Booking conditions and terms of payment to The Far Horizon

Reservations are accepted after we receive the initial US$500 deposit per person per tour for each adult aged 18 years or older and the full payment for gorilla permits for each tour participant. Reservations are confirmed when we contact you. The remainder of the cost of the tour is due 90 days prior to the departure date. If your reservation is made within 90 days of departure, the entire cost of the tour must be paid at the time of confirmation. Failure to deliver complete payment 90 days prior to departure will be considered notification of cancellation by default and is subject to cancellation charges as stated below. The Far Horizon Limited reserves the right to deny participation to anyone whom it deems unsuitable for a tour. Payments should be made to the following account:

The Far Horizon Africa Limited
Account No 66971600
Barclays Bank Plc
Barclays House
Victoria Street
Douglas
Isle of Man
Sort Code 20 26 74
SWIFT BARCGB22
IBAN GB16 BARC 2026 7466 9716 00

Alternatively, we you can make payment through our Paypal facility on the website.

CHANGING TOURS

Any such changes made less than 90 days prior to departure are subject to The Far Horizon Ltd cancellation fees.

CANCELLATION POLICY

Cancellations received will be subject to the following forfeit of tour cost:

91 days and above 10% of the tour cost

46-90 days 20% of tour cost

31-45 days 40% of tour cost

0-30 days 100% of tour cost

Cancellation fees are based on the date your written notification is received at The Far Horizon by email or fax.

UGANDA GORILLA PERMIT CANCELLATION POLICY (SEPARATE FROM MAIN TOUR CANCELLATION POLICY)

Gorilla Permits cannot be guaranteed until we receive a deposit of US$500 per permit (separate from the main tour deposit) and actually pay for the permits at the Wildlife Authority Offices

Cancellations received

More than 90 days before the tracking date 25% cancellation fee

46 to 90 days before the tracking date 50% cancellation fee

9 to 45 days before the tracking date 75% cancellation fee

0 to 8 days before the tracking date 100% cancellation fee

Percentages are based on the full current permit price.

UGANDA CHIMP PERMIT CANCELLATION POLICY (SEPARATE FROM MAIN TOUR CANCELLATION POLICY)

RWANDA GORILLA PERMIT CANCELLATION POLICY (SEPARATE FROM MAIN TOUR CANCELLATION POLICY)

GROUP DEPARTURES

Our group departures run on a minimum participation of 2 clients. If we do not achieve this number on a particular departure by 60 days before the departure, you will be given the option to carry on with the tour privately, and bear the extra costs of doing this. If you do not wish to take up this option, the trip will be cancelled, and your deposit will be returned in full.

CLAIMS AND REFUNDS

Except for verifiable extenuating circumstances, refunds are not made for any missed tour services. Please see below our Limits of Responsibility. For verifiable claims to be considered, they must be received in writing within 30 days of the termination of the tour. Any adjustment considered will be based on the actual cost of the services involved and not on a per diem basis. Adjustments will not be made for unused sightseeing trips or meals. The Far Horizon Ltd will not accept liability for any claims that are not received in writing within 30 days of the termination of a tour.

EXPENSES COVERED

A Far Horizon Guide

Accommodations in hotels or lodges in towns and wildlife areas

All meals as indicated (all meals are limited to a maximum of US$15 per person per meal).

At the Gorilla Forest Camp, we include bottled water, soft drinks, beers and house wine

Sightseeing as noted in the trip itinerary

Park fees, entry fees and gorilla permits

Airport transfers

Internal Air Charters where applicable

Ground transportation and support vehicles

Additional guides and porters where appropriate

2 litres of bottled water per traveller in the vehicle

Porterage of 2 pieces of luggage at every location

Medical evacuation to a modern medical facility Nairobi, Kenya.

EXPENSES NOT COVERED

International Air Fares and costs of getting to the start of a trip

International departure taxes

Costs of obtaining visas and passports

Excess baggage charges

Tips and gratuities for your guides and accommodation staff

Gorilla tracking porters

Laundry

Beverages other than mineral water in the vehicle and at meal times

Items of a personal nature such as telephone calls, postage fees and so on

Meals not indicated on your detailed itinerary

Travel Insurance

ACCOMMODATIONS

Unless a specific accommodation is requested, we reserve or recommend the best available, reasonably priced, charming hotels/lodges with private bath, hot water, good service and value. Prices are based on two persons sharing a twin-bedded room. The Far Horizon Ltd reserves the right to substitute equivalent or superior hotels. If a hotel of equivalent standard is not available, we reserve the right to substitute the next best quality hotel. A refund may apply in this case.

We make every effort to arrange shared accommodations for single travellers when requested to do so. If the request cannot be honoured, the quoted single supplement will apply.

PHOTOGRAPHY ON TOUR

The Far Horizon Ltd reserves the right to take photographic images of individual participants to use for commercial promotion. Tour members who prefer that their image not be used are asked to identify themselves to their tour escort at the start of the tour.

MEDICAL REQUIREMENTS

Good physical and mental health is essential for the enjoyment of these active, outdoors tours. You may travel in rugged areas removed from modern medical facilities. Good physical conditioning is recommended as preparation for all tours, especially those involving trekking.

By forwarding the deposit, the passenger certifies that he/she does not have any physical or other condition of disability that would create a hazard for him/herself or other passengers. It is essential that any participant with a medical condition requiring regular treatment or which may be affected by vigorous activity, high altitude, heat, cold, other natural phenomenon, or particular foods, notifies The Far Horizon Ltd and the tour leaders, in writing in advance of travel.

The Far Horizon Ltd assumes no liability for medical care nor for special dietary requirements. Participants may be required to furnish a doctor's statement of good health. The judgment of The Far Horizon Ltd, or the local operator or guide, shall make the ultimate determination of an individual tour participant's fitness to embark upon, or to continue a tour.

Once a tour has been confirmed medical circumstances will not be considered as exceptions to our cancellation policy. All participants must be covered by a current medical insurance policy applicable for overseas travel for the duration of their tour. Proof of coverage may be required.

LIMITS ON THE FAR HORIZONS’ RESPONSIBILITY

The Far Horizon purchases transportation, hotel accommodations, restaurant services medical evacuation services and other services from various independent suppliers that are not subject to its control. The Far Horizon cannot therefore be liable for any death, personal injury, property damage or other loss that may occur due to any act or omission of any such supplier, or by reason of any other event over which it has no control.

The Far Horizon reserves the right to revise US Dollar prices without notice to reflect marked increases in foreign exchange or tariff rates. The Far Horizon also reserves the right to withdraw a tour or any part of it, to make such alterations in the itinerary as it deems necessary or desirable, to refuse to accept or retain as a member of any tour any person at any time, and to pass on to tour members any expenditure or losses caused by delays or events beyond its control.

Depending on the itinerary you have selected, optional activities will be available at some of the places you will visit. Some of these activities carry with them the inherent risk of serious personal injury. These activities include, but are not necessarily limited to:

Walking tours

Horseback tours

Canoe, boat and white-water rafting trips

Gorilla tracking

You should be aware that your personal safety cannot be guaranteed. Should you elect to participate in such activities while you are on tour, you are, of course, free to do so. However, you must understand that such participation will be at your own risk and that The Far Horizon assumes no responsibility for your safety.

The Far Horizon is not responsible for acts of God, fire, acts of governments or other authorities, wars, civil disturbances, riots, terrorist acts, strikes, thefts, pilferage, epidemics, quarantines, dangers incident to sea, land and air travel, and other similar acts or incidents beyond its ability to control.

PRIMATE TRACKING

There is a possibility that an individual traveller may be prohibited from tracking on the day of a scheduled excursion because of an illness that might be transmitted to the or for some other health-related condition. Only travellers in good health are permitted to track primates, and the decision whether or not a traveller will be allowed to participate in a primate tracking excursion will be made on the day of the excursion by the local guides and trackers, whose decision in such matters is final.

No guarantee can be made that primates will be seen on any primate tracking tour. In light of the foregoing, each traveller should be made aware that in the event that they prohibited from visiting the primates because of ill health, the cost of the primate tracking permit and all of the other costs associated with the trip to the primate tracking area (including air fare, hotel accommodation costs, etc.) are not refundable for any reason. Refunds will not be made for the costs associated with the trip to the primate tracking area (including air fare, hotel accommodation costs, etc.) in the event that primates are not seen on a primate tracking tour. The minimum age limit for gorilla tracking participants is 15 years.

TRAVELLER’S RESPONSIBILITIES

Tour members are responsible for understanding the conditions implied in our Terms and Conditions and trip itinerary, and selecting a trip which is appropriate to their interests and abilities; for preparing for the trip by studying the trip itinerary and supplemental trip information sent by The Far Horizon; for bringing appropriate clothing and equipment as advised by The Far Horizon; for following normal standards of personal hygiene in order to lessen risk of travellers' diseases, as advised by the trip leader; for following normal social behaviour patterns with fellow trip members; for acting in an appropriate and respectful manner in accordance with the customs of countries visited; for completing the itinerary as scheduled (or as adjusted in the field as necessary). At the leader's discretion, a member may be asked to leave the trip if the leader feels the person's further participation may be detrimental to other trip members or to the individual.

Knowing and Voluntary Execution

Payment of a deposit to The Far Horizon certifies that agents/tour participants have carefully read and fully understand the contents of the Terms and Conditions, especially those regarding cancellation and refund policies, limitation of liability, and responsibility borne by trip participants. On the advance of a deposit to The Far Horizon Limited the depositor, his or her family and heirs agree to be bound by the above Terms and Conditions.